Customer Satisfaction



At PAA\VQ-SET providing an efficient and responsive service for our customers is of utmost importance. We actively seek feedback from our customers and we consistently receive positive feedback.


We welcome any feedback at any time and also undertake Customer Satisfaction Surveys every two years to ensure that our services are meeting the requirements and expectations of our centres. 

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If you have any feedback of comments on any of our products or services please get in touch >>

2018 Customer Satisfaction Survey Results


Thank you to everyone who took the time to complete PAA\VQ-SET’s 2018 Customer Satisfaction Survey. The survey was conducted as part of our on-going commitment to providing an excellent service for our Centres and Learners and also forms part of our ISO 9001 accreditation. This feedback is essential to ensure that we are able to provide the service you want and continue to improve.

97 %

Said they would recommend us to another business/college/ training provider

98 %

Said registration  and certificate requests are processed promptly and accurately

98 %

Are pleased with the support received from their External Verifier 

80 %

Rate our service as excellent

100 %

Said their enquiries are responded to promptly and accurately 

© 2015 PAA\VQ-SET

Registered Office : Unit 1 Twelve O'clock Court, Attercliffe Road, Sheffield, S4 7WW