General Performance

I have received information on the systems and procedures of PAA\VQ-SET

I know where the information is on the procedures of PAA\VQ-SET are in the centre portfolio

I understand the procedures for registration and certification

I am pleased with the standard of service received from PAA\VQ-SET

If you have answered no to any of the above questions, please provide us with more information so we can improve our level of service

Administration

My requests for registration are responded to promptly

My requests for registration are responded to accurately

I am aware of the cost of a registration

My requests for certification are responded to promptly

My requests for certification are responded to accurately

I am aware of the cost of a certification

If you have answered no to any of the above questions, please provide us with more information so we can improve our level of service

Support

I am always notified of a verification visit

The External Verifier provides me with good feedback on my Centre's performance during the Verification Visit

I receive a copy of the Verification Visit Report within seven working days of the visit

Actions identified on the Verification Visit Report for PAA are completed promptly

I am aware of the cost of the verification visit

I understand the Centres responsibilities and role as given in the Centre Portfolio

I understand the process of complaints and appeals as given in the Centre Portfolio

Any queries raised with my EV are responded to quickly

I find information given by my EV is helpful

I find my EV supportive to my centres needs

If PAA\VQ-SET were to organise another Centre Conference, I would attend

If you would attend what topics would be most useful to you, please detail below.

If you have answered no to any of the above questions, please provide us with more information so we can improve our level of service

Additional Comments